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Installation terms and conditions

The Customer is responsible for providing the Company with accurate measurements at the time of order. The Company will conduct a pre-installation survey for the purpose of checking the inputted information. Any size discrepancies may be charged prior to production.

Company employees shall be afforded reasonable access by the Customer to the designated property(ies) in order that installations may be completed.

The Customer shall be responsible for ensuring that all necessary consents required for the works such as planning permission, building regulations and restrictive covenants where applicable are obtained. Any costs associated with the aforementioned regulations are to be covered by the Customer.

The Customer shall be responsible for ensuring that any special requirements are correctly communicated to the Company.

The Customer will be responsible for moving services such as radiators, pipes, electricity, telephone/broadband cables, aerials and burglar alarms or its wiring. Any such services should be relocated/removed by the Customer before any works are commenced by the Company.

The Company shall apply its best endeavours to ensure that the estimated time of delivery of its products is met, or improved, but it is accepted that in the event of unforeseen circumstances, later installation may occur.

The Company will endeavour to recognise the need for new lintels at the survey stage. However should it be apparent that a lintel is required during installation this will be charged to the Customer in accordance to the incurred costs by the Company.

Should asbestos be discovered at the time of installation then the Company will stop all works. All asbestos testing and removal will be at the Customer’s expense and based upon a third party costing.

The Company aims to keep all disruption to a minimum. However, the Company cannot be held responsible for any consequential costs or losses as a result of an error made by the Company.

The Customer accepts that the installation may cause damage to decorations. This provision does not exclude the Company’s responsibility for damage which is beyond what is reasonably commensurate with the fitting of the window(s) in the usual way (for example damage to other areas of the premises where the window(s) are not being fitted). However, the Customer shall be responsible for removing any items from the immediate installation area which could be damaged during the installation. The Company will not be liable for any damage as a result of failing to do this.

The Company cannot guarantee that existing doors or windows removed for replacement purposes, will be fit for further use.

Any claim by the Customer for compensation for damage caused by the Company must be notified to the Company as soon as practicable after the damage is discovered.

The Company does not accept responsibility for removing or replacing such items as blinds and curtains from the installation area.

Unless previously agreed the Company will only carry out installations on the ground and first floors of a property.

The Company reserves the right to refuse any installation that is deemed unsuitable. In this instance all installation fees will be refunded to the Customer.

The above are in addition to our general Terms & Conditions.